Delivery Information

REFUNDS, EXCHANGES, OR RETURNS OF PHYSICAL GOODS

Your rights to return goods are protected under the EU Distance Selling Directive which can be found athttp://www.hmso.gov.uk/si/si2000/20002334.htm

Our creative director, Alexio , wants you to be delighted every single time you make a purchase from us now and may times again. We want afd.net to be your single stop for any design, print and web-related requirements. Occasionally though, we know you may want to return items that are faulty or damaged in transit.

Our returns policy is very simple ...
The easiest way of letting us know about a problem is to telephone us immediately upon receipt of goods and our staff will be happy to assist you with any query you may have. Confirmation of the "reason for return" should be sent in writing to AFD Multimedia Limited within 7 working days of the receipt goods by client or his agent.

If the goods were refused due to damage in transit and signed for as "DAMAGED", the cost of return should be borne by the courier company. Otherwise, the cost of the return will be borne by the client and the goods will be repaired or replaced (in extreme circumstances) should the "reason for return" be found valid.

AFD Multimedia Limited will not refund goods (for business to business transactions) that are: a) in good working order b) repairable c) custom made, i.e. produced to the customer's specifications d) in the possession of the client or their agent for more than 5 working days without informing AFD Multimedia Limited in writing. A refund can be given on standard stock items if the above conditions have been met; this refund would incur a restocking fee of 15% of the total order value. In all cases AFD Multimedia Limited reserve the right to repair or replace goods over refunding monies.

Should the goods be rejected solely under the distance selling regulations (applies to consumer purchases only) then delivery costs and financial costs (e.g. credit card charges) incurred by AFD Multimedia Limited will be borne by the consumer. Refunds in these cases will be refunded upon the receipt of written confirmation of cancellation from the consumer.

The address for any returns to be sent if this is necessary after speaking to one of our helpful staff is as follows:

AFD Multimedia Limited
28 Belgravia Gardens, Bromley, Kent, BR1 4TB, United Kingdom

Once clearance has been given by AFD Multimedia Limited, please enclose a note giving the reason for the return, wrap the package securely taking into consideration its contents and dispatch to the above address.

In some cases though it may not be necessary to return the item(s) after you have spoken to a member of staff and this is why it is always best to call us in the first instance.

For your information, our hours of business are:

9.00am - 5.30pm Monday to Friday
On-line 24 hours / 7 days a week

This returns policy does not affect your statutory rights. .

SERVICE RETURNS / REFUNDS
The following items are refundable with the percentage of refund affected by the time the service has been active:
Cancellation of any 12 month service for example web hosting, maintenance agreements (excluding any services that are non refundable eg domain registrations):

• Within 24 hours of placing order, and without the service having been provided - 100% of cost, less any bank charges
• Up to 6 months - 40% of cost
• 7 to 12 months - 0% of cost

AFD.NET Hosting & Internet Services:

• Cancellation of any AFD.NET hosting service within 14 days of registration:
• Within 14 days of placing order - 100% of cost
• 15 days up to 12 months - 0% of cost

TERMINATION

AFD Multimedia Limited may terminate this Agreement by notice in writing to the Customer having immediate effect if:

1. the Customer is in breach of any of its obligations under this Agreement;
the Customer is a company and a resolution is passed for its winding up or a petition for its liquidation is presented; or
the Customer is an individual and a petition for bankruptcy is presented against it; or
a receiver or liquidator (where the Customer is a company) or (where the Customer is an individual) a trustee in bankruptcy is appointed over it or any of its assets; or

The Customer proposes or enters into any arrangement or composition with or for its creditors (including any voluntary arrangement).
In the event that any of the circumstances identified in clause 1 arises, AFD Multimedia Limited shall have the option to terminate this Agreement as regards all Services provided or to be provided or only as regards that Service or those Services in respect of which the breach is considered byAFD Multimedia Limited to have been committed; and
In the event that any of the circumstances identified in clause 1 arises, AFD Multimedia Limited shall be entitled to retain any sums paid to it by the Customer here under and recover any sums due to it pursuant hereto whether invoiced or not at the date of termination.
Either party may terminate this contract at any time by giving 14 days written notice (Use the address or contact e-mail above). See ''Refunds' for any monies due Customer on termination.

The agreement shall be considered terminated if the Customer fails to acknowledge communication (in any form) from AFD Multimedia Limitedand/or effectively refuses to pay for services that have been requested and authorised in writing. A termination of the agreement in these circumstances shall require the Client to pay all outstanding charges up and until the point of agreement termination, including any interest due.